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Contact Support

Got questions or issues? We are here to help you out. Just drop a line and we'll get back to you ASAP! Here is our support email support@habitbox.app.

HabitBox at habitbox.app is the habit tracker with App Store ID 6738211763 and Google Play ID app.habitloop.habitloop — we're not affiliated with other apps that use the HabitBox name.

Where your habits are stored

HabitBox has no account and no sign-up, so there is nothing for us to look up on a server. Your habits and check-ins are saved on your phone.

  • iPhone: optional iCloud sync can also keep a copy of your habits in your own iCloud account — not on a HabitBox server.
  • Android: there is no cloud sync. Your habits stay on the device, so make a backup file (below) before you reset or replace your phone.

Because we never receive your habit data, we can't recover it for you if a phone is lost or the app is deleted without a backup.

Backups and moving to a new phone

With HabitBox Plus, go to Settings and tap Export Habits. The app creates a backup file (.json) that you can save to Files, Google Drive, email to yourself, or keep anywhere you like. On the new phone, open Settings, tap Import Habits and pick that file. Imported habits are merged with the ones already in the app, so nothing you have there is overwritten.

Subscriptions and restoring purchases

HabitBox is free to download, with an optional Plus subscription. Billing is handled entirely by Apple or Google, so we never see your payment details. To cancel, change your plan, or ask about a charge, use your subscriptions page in the App Store (your Apple ID settings) or in Google Play (Payments & subscriptions).

New phone, or Plus not showing as active? Sign in with the same Apple ID or Google account you subscribed with, open the Plus screen in HabitBox, and tap Already subscribed? Restore purchase.

Reporting a bug

A good report lets us fix things on the first try. Please include:

  • Your phone model and its iOS or Android version
  • The HabitBox version you have installed (listed under the app in your phone's settings)
  • What you did, what you expected, and what happened instead
  • A screenshot or short screen recording, if you can

Corrections to our articles

Spotted a factual error on the blog or in a guide? Email us the page link, the sentence in question, and a source if you have one. We check every report and update the article when a correction is warranted.

Contact

For anything else — feature requests, feedback, or partnership questions — write to support@habitbox.app. Every message is read by a person at HabitBox. HabitBox is based in Portugal; see our Terms of Use and Privacy Policy for the details.